BILLING AND COLLECTION POLICY
If you provided us with insurance information, your insurance company
will be billed as a service to you. Insurance is designed to reimburse
the policyholder and is a contract between the policyholder and the
insurance company. We will submit benefit claims
to your insurance company if all required information and authorization
is provided. You are responsible for deductibles, co-insurance, and any
items not paid by insurance. You should contact your insurance company
to determine your cost-sharing responsibilities,
if any.
A claim will be submitted to your insurance based on information you provided during the registration process. This could be as soon as 1 day after your discharge or release from our Surgery Center. You may request a copy of your bill by contacting 407-206-2375. Generally, we allow 30 days for insurance to pay their portion. In the event that your insurance company is slow to pay or for some reason disallows the claim, payment of the full account balance is expected from you. You can avoid future billing notices by calling your insurance company to expedite payment. Our collection process will include additional billing notices every 28 days, until the account balance is resolved or placed with a collection agency.
It is important for the Surgery Center and the patient to work together to solve payment issues. If you have any questions please feel free to call our Business Office at the phone number listed above.
PHYSICIAN BILLING INFORMATION
During the care you received at our facility you may have received
services from physicians or other medical providers, such as
Anesthesiologists, CRNA’s, etc. You will receive separate bills from
these physicians or medical providers. Should you have any questions
concerning their bill, please contact us directly.
PAYMENT POLICY
Payment in full is required at the time of service from all patients who
owe co-pays, coinsurance, have not met their deductible, or do not have
insurance coverage. Balances after insurance payment are due upon
receipt. You may pay on-line with debit/credit
card or electronic check by visiting our website listed on the front of
this notice. You may contact the Business Office if you are unable to
pay your balance in full. Staff is available to answer any questions as
well as discuss our financial assistance program
and payment options (CareCredit). Our patient liaison can be reached at
407-206-2375.
Estimates for upcoming scheduled or future elective services can be provided upon request by the Surgery Center Business Office.
FINANCIAL ASSISTANCE SUMMARY
Our Surgery Center is committed to meeting the healthcare needs of the community we serve.
Our Financial Assistance Policy and Uninsured Discount Policy are
available for review online by visiting our website listed on the front
of this notice. To apply for Financial Assistance, you may download,
print and complete the application from CareCredit
(www.CareCredit.com). Mail or bring the application, along with the
required documents to the Surgery Center. You will be notified of our
decision within 30 days of receipt of the required information. Please
be aware we will use your application to identify
other available health insurance options you might be eligible for,
such as: Medicaid coverage, disability coverage, victims of crime,
COBRA, etc… Financial assistance will not be provided to those
eligible for any program coverage.
